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ADPOEM

GDPR

GDPR Compliance

Everything you need to know about Adpoem’s GDPR compliance

Adpoem is committed to privacy, security, compliance and transparency. This approach includes supporting our customers’ compliance with EU data protection requirements, including those set out in the General Data Protection Regulation (“GDPR”), which become enforceable on May 25, 2018.

What is GDPR?

The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) is a regulation by which the European Parliament, the Council of the European Union and the European Commission intend to strengthen and unify data protection for all individuals within the European Union (EU).

To Whom Does The GDPR Apply?

One way in which the personal data of an EU citizen could be collected while using Adpoem is when you build a database of contacts, their information, and business dealings with them (i.e. a CRM system). Not all customers will be “data subjects”, as data subjects are only individuals. Some of your customers may be businesses or government organizations, which the GDPR does not apply to.

Is Adpoem GDPR Compliant?

Yes, Adpoem is fully compliant with the new regulation. Several strategies were prepared and undertaken in order to meet all the required criteria, which became enforceable in May 2018.

More GDPR FAQs

Do you have any dedicated data protection officer (DPO) or compliance / security team working?
Yes, we have an external Data Protection Officer. Please direct all your questions related to GDPR compliance to contact@adpoem.com.
How will you verify to customers that you are in compliance with the new regulation?
If you wish for formal verification, you can provide us with your Data Processing Agreement template, which we can returned filled and signed.
How is sensitive information stored and do you have processes in place in the event of a data breach?
Sensitive information is stored securely, with limited access. We react to Data breaches immediately, by notifying affected parties, DPO and local Institutions, according to our internal GDPR project.
How long do you store customer data for?
We store customers’ data only for the time of using our services or until they request to delete their data.
Where is your customer data physically stored?
Data of our EU customers are stored in our UK, SVK and DE datacenters hosted by Linode, Inc.
Which of your teams will have access to customer personal information?
We access customer’s personal information only based on prior request by the customer or with the customer’s approval. In most common cases, it is the customer support team, development team or marketing team.
How does your organization handle instances when customers request their data be removed from your system(s)?
When a customer requests deletion of their data, we proceed with the deletion immediately, with no further delay.
How do you handle data protection requirements with any of your sub-processors?
We sign Data Processing Agreements with each of our sub-processors or subcontractors.
What third party organizations (sub-processors) do you work with that may also have access to the data we share with you? To ensure 24/7 service availability, Adpoem works with subcontractors, who may access Service Data. All subcontractors have contracts in place and must follow security guidelines one of which is accessing such data only with prior consent of the Customer.

What processing operations are done by the Data Processor (Adpoem)?
All actions necessary to provide adequate customer support and reliable service.
Who are the Data subjects?
Persons whose data has been shared with the customer and us.
What are the Categories of Data?
Name, Email, Phone number, Address, IP Address, Timestamps of actions, Browser Cookies, Additional data collected by customers.
Are there any Special Categories of Data?
No, there aren’t any special categories of data.
How are cross border transfers handled, who is the data exporter and who is the data importer?
Cross border transfers are done within EU or US grounds.

Additional Security Measures

HTTPS Encryption

All at Adpoem hosted accounts run over a secure connection using the HTTPS protocol. Hyper Text Transfer Protocol Secure (HTTPS) is the secure version of HTTP, the protocol over which data is sent between your browser and the website that you are connected to. It means all communication between your browser and Adpoem is encrypted, including your chat and email communication.

API Security

The Adpoem API is restricted to accredited users based on username and password or username and API tokens.

Features / Functionality To Assist You With GDPR Compliance Program

Adpoem provides customers the option to delete Service Data that may contain personal data, such as profiles, commissions, IP addresses, logs, and other data in active Adpoem accounts.

Affiliate Account & Associated Data Deletion

Adpoem supports the deletion of affiliate profile information for Merchant type users in the Affiliate Manager view. When clicked on Delete, all tracked data about an affiliate are deleted immediately.

Do You Have Questions?

Initial Setup Information (Merchant)

Once you will sign up for an Adpoem account, you will receive an automated email with questions that are necessary for you to answer in order for us to provide you with the complete initial setup of your affiliate program.

Example answers for the integration service email:

Q: What is the URL of your website/shop which you want to integrate?
A: https://www.example.com
– Should be the URL address/domain of the website on which you would like to track data and to which your affiliates will send customers

Q: Which shopping cart and payment gateway do you use?
A1: We are using a WordPress website with the Woocommerce plugin as a shopping cart.
A2: We have a custom-developed website with PayPal buttons / with Stripe checkout.
– Basically info about your website, shopping cart, or payment gateway which you are using to create a website, process payments, etc. Let us know the info about how your website is built – it could be created via CMS systems like WordPress, Shopify, Prestashop, etc., or it can be custom developed by you.

Q: Do you want to manually approve affiliates after joining?
A1: Automatically
A2: Manually
– There are only two options. Either affiliate will be approved automatically after signup into your Adpoem account, or you (merchant) would have to do it manually. Once affiliates are approved, they can log into the affiliate panel, see your campaigns and start to promote you.

Q: A customer clicks on an affiliate link but doesn’t make a purchase, then clicks on a different affiliates link, then makes a purchase. Which affiliate do you want to get the commission, the first or second affiliate?
A1: The first affiliate gets a commission
A2: The last affiliate gets a commission
– This is a question about ‘overwrite cookies’ functionality. Example: customer John clicks on the affiliate’s Alex affiliate link, but doesn’t purchase anything. Then the same customer John clicks on the affiliate’s Sarah affiliate link and decides to purchase something. Our question is about which affiliate (Alex or Sarah) should get a commission for the sale from Customer John.

Q: Please describe briefly the commission structure you would like to have. We can help you to configure it in the system after.
A1: We want to set a $25 commission (or 10% commission) for every referred order.
A2: We want to give $10 to the referring affiliate, $5 to the 2nd tier affiliate, and $2 to the 3rd tier affiliate.
A3: We want to set a 5% commission for every product from an order separately
A4: The commissions should be for subscriptions. 10% commission for the initial subscription referral, then 5% monthly until a customer cancels the subscription.
– Just a description of how much commissions you would like to provide to the affiliates, for what, how often, etc.

We can help you to integrate the tracker your website:
Please contact us and give us access:

R: To your website or store admin panel (if there is some) (Your admin URL, username, and password),
A: Access to our WordPress website: www.example.com/wp-admin | wordpress-admin@email.com | GSfv83d/40_T .

– We need access to the admin area of your website, store, or any CMS you are using to create and manage your website, sales, subscriptions, etc. The best practice to grant us access to your store or server is to create an admin user account. Alternatively, you can share your own account username and password with our support team. However in such cases, we strongly recommend that you do not send us both your username and password in the same email. Instead, you should use our chat service that is available on our website 24/7. If you have a custom-developed website, there is a chance you don’t have such access. In that case, we will need server access, check the next request.

R: To your FTP where you have your website or store installed (if you have that kind of website or store).
A: FTP access: host – 123.123.123.123 (or something.example.com) | user – example@email.com (or just username ‘example’) | port – 21 (could be 22 in the case of SFTP)
– As server access, you can provide us with login credentials to FTP (SFTP), cPanel, or even SSH. If you are not sure about this part, feel free to contact your server admin or hosting company to help you to get this info. Again, if you will be sending us any passwords please use our chat service that is available on our website.